Russel Ingram

Last updated June 17th 2009
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Russel H. Ingram

5320 15th Ave S
Seattle, WA 98108 USA

(613)875-1579

http://russelingram.emurse.com

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Objective 
To pursue employment in the field of information technology that offers me an opportunity for career growth.

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Certifications 
LPIC-1: Linux Professional Institute - Level 1

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Training 
iSeries Administration and Control

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Education 

BIT

Sep. 2008 - Present

Carleton University, Ottawa, ON
Information Technology
9.9/12.0 Grade Point Average

 

BS (not completed)

Sep. 1992 - May 1997

University of Wyoming, Laramie, WY
Computer Science
2.5/4.0 Grade Point Average

 

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Work Experience 

Technical Support Engineer

Seattle, WA

Isilon Systems, Inc.

Jan. 2007 - May 2008

As a TSE I was responsible for supporting Isilon's clustered storage products. This included:
  • Assisting customers with the integration of Isilon Products into diverse network environments
  • Interfacing with customers via phone, email, and web interface
  • Providing technical support, installation assistance, reproducing customer bug scenarios, and escalating applicable cases to appropriate department (engineering, marketing/sales, operations, etc.)
  • Writing technical bulletins to be distributed to customers and posted to Isilon Knowledge Base
  • Troubleshooting Samba in an Active Directory domain environment
  • Troubleshooting NFS connections with various Linux and Unix systems including Solaris, Irix, AIX, RHEL, and CentOS
  • Debugging kernel panics on a FreeBSD based kernel
  • BSD ftp and Apache configuration

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Information Technology Analyst

Laramie, WY

Albany County Government, IT Dept.

May 2004 - Dec. 2006

  • Configuration and maintenance of Windows 2003 servers for file storage, web
services, database services, and application serving
  • Configuration and maintenance of Linux servers for VPN and Firewall services
  • Management and maintenance of AS/400 system running Sungard HTE Police/
Fire/Emergency Dispatch software
  • Management and maintenance of ShoreTel VoIP services
  • Desktop support

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Unix System Administrator

Laramie, WY

University of Wyoming, Mathematics Dept.

Apr. 1999 - May 2004

  • Configuration and maintenance of SGI and Sun Unix servers for web, email,
and storage
  • Unix workstation support for staff
  • Linux workstation support in computer labs
  • Planning, purchasing, configuring, and administration of a 23 node beowulf
cluster

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Network Manager

Laramie, WY

Albany County Public Library

Mar. 1998 - May 2004

  • Configuration and maintenance of Linux servers running firewall, website,
email, and Windows domain services
  • Maintain network links to statewide databases
  • Daily library task automation
  • Purchasing for all technology in the library
  • Desktop support

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Clubs and Organizations 
Member of IEEE

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